Frequently Asked Questions about Forever Garnet
Who is Forever Garnet for?
Forever Garnet is open to all fans (except for University of South Carolina students because the Cockpit Rewards program is specifically designed for students).
Can University of South Carolina students participate in Forever Garnet?
University of South Carolina students cannot participate in Forever Garnet. The Cockpit Rewards program was designed specifically as the rewards program for students. For more information on the Cockpit Rewards program, click the button below.
If I can't find the answer I'm looking for on this page, who should I contact?
Please email us at email@example.com and someone from our team will get back to you as soon as possible.
Frequently Asked Questions about the Forever Garnet App
- How do I download the app?
What email should I use when registering on the app?
If you are a Gamecock Club member, please use the email tied to your Gamecock Club membership so that your account properly syncs with our system.
What if I forgot my log-in credentials?
1. Simply click ‘Reset Your Password?’ from the Login screen.
2. Enter your email address.
3. If the email address entered has an account, you will receive an email to reset your password.
4. If the email address entered doesn’t have any account you will receive a message and you can create an account by selecting ‘Need an account? Register here.’
Do I need location services turned on to use the app?
In order to receive Forever Garnet points from attending events, you will need to have location services turned on as points are awarded by geo-fences set up around each venue.
Frequently Asked Questions about Forever Garnet Memories
- What are Forever Garnet Memories?
Will Game Day Experiences and Auctions be available at other sports besides football?
Yes, throughout the year, we will launch new Game Day Experiences and Auctions for other sports. Be sure to check back regularly for updates.
Frequently Asked Questions about Forever Garnet Points & Rewards
Are Forever Garnet Points the same thing as Gamecock Club Priority Points?
No. Forever Garnet Points are not the same thing as Gamecock Club Priority Points.
Forever Garnet Points can only be used within the Forever Garnet program and have no impact on season ticket assignments, away and postseason game ticket distribution, parking pass assignments and other special events.
Gamecock Club Priority Points determine rankings for season ticket assignments, away and postseason game ticket distribution, parking pass assignments and other special events and cannot be used within the Forever Garnet Program.
How do I earn points?
You can earn points by attending athletic events. To see events that are eligible for points, check out the calendar in the Forever Garnet App. There are two ways to earn points at athletic events. For all sports, you will earn points for checking-in on the app (location services must be enabled). For football, men’s and women’s basketball and baseball, you will receive additional points for having your ticket scanned (the ticket must be tied to the same email address connected in the app).
How many points can I earn by attending events?
Points for events will vary by sport, opponent, day of the week, time or other factors. The Forever Garnet App will list the points available for each event. Be sure to look out for bonus points for scanning your ticket or arriving early!
Are Forever Garnet points transferable?
No, Forever Garnet points cannot be transferred from one account to another.
Do Forever Garnet points expire?
Yes, Forever Garnet points will reset each year on July 1.
How do I redeem my points?
All points must be redeemed within the Prize Store located in the Forever Garnet App. Points can be used on prizes, sweepstakes and selection auctions. Visit the Prize Store today to start redeeming points.
How do sweepstakes work?
Sweepstakes are similar to raffles or prize drawings in which you are given a ticket with a corresponding number – if your number is drawn and called aloud, you win the sweepstakes.
For each sweepstakes you wish to enter, you will need a specific number of points to enter. By clicking the ‘Enter Sweepstakes’ button, you will use the specific number of points to enter the sweepstakes one time. You may also select the number of times that you wish to enter the sweepstakes up to the maximum number of entries allowed. Points used on sweepstakes entries are not returned if you do not win the sweepstakes.
Sweepstakes winner(s) is/are randomly selected from the pool of entries, therefore the more entries you have the higher probability you have of winning. After the sweepstakes has closed the winner(s) will be contacted by phone or email.
I spent points for a prize, what happens next?
If you redeemed for a prize or won a sweepstakes, you will be sent an email that will explain the next steps on how to receive your prize. If you do not see the email, please check your spam folder. If it’s not in your spam folder, please contact us at firstname.lastname@example.org.
Frequently Asked Questions about Forever Garnet Concessions
What are Forever Garnet Concessions?
Forever Garnet Concessions is currently tailored towards Gamecock Club members. However, throughout the next year, more fans will have access to parts of this program through Forever Garnet Rewards.
With Forever Garnet Concessions, Gamecock Club members will now be able to receive a 10% discount on certain concessions items at specific stands at Williams-Brice Stadium. To take advantage of the discount, Gamecock Club members will need to have their Forever Garnet ID (which can be viewed in the Forever Garnet App) scanned at checkout at eligible stands.
I'm a Gamecock Club member, how do I receive a discount at concessions stands at Williams-Brice Stadium?
Gamecock Club members can receive a 10% discount on certain concessions items at specific stands in Williams-Brice Stadium. To take advantage of the discount, Gamecock Club members will need to have their Forever Garnet ID (which can be viewed in the Forever Garnet App) scanned at checkout at eligible stands.
How do I know which concessions stands are participating in the Forever Garnet Concessions discount for Gamecock Club members?
More information will be released soon!
Can I use my physical Gamecock Club membership card to receive the discount?
No. In order to receive the discount at concessions stands, you must use your Forever Garnet ID that can be found in the Forever Garnet App. Be sure your account is registered to the same email that is connected to your Gamecock Club account.